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Frequently Asked Questions

Our partnerships with Local Authorities and the NHS play a key role in the success of our award-winning marketing campaigns. That’s why we have made it easy for you to find all the information and resources you need to support our campaigns in the Campaign Resource Centre

General

  • I need advice regarding my personal health or health services
    I need advice regarding my personal health or health services

    Please note if you are a member of the public and you want to contact Public Health England on matters regarding your personal health or health services, you should visit the central Public Health England website for more information and the relevant contact details:

General

  • What is the Campaign Resource Centre
    What is the Campaign Resource Centre

    The Campaign Resource Centre brings together information for partners on all Public Health England marketing campaigns. It’s the easy way to find the latest campaign information and resources for all campaigns.

  • Where can I sign-up to receive more information?
    Where can I sign-up to receive more information?

    You can opt in to receive our newsletters when you register for the Campaign Resource Centre.

     If you have an account and would like to update your communication preferences, please sign-in and select Your Campaign Newsletter Subscriptions from the ‘Your Account’ menu.

Your account

  • Do I need to register for an account?
    Do I need to register for an account?

    You will need to register for an account if you would like to order and download free campaign resources.

    Once registered, you’ll be able to:

     Download or order free resources for all our campaigns

     View your order history and tracking information.

     Bookmark resources as favourites for easy access.

     Subscribe to our newsletters to get the latest campaign updates by email.

Resources

  • How do I access the resources for Local Authority & NHS staff?
    How do I access the resources for Local Authority & NHS staff?
    Please register for an account using your .gov or .nhs email address. Once we’re sure that you’re part of a Local Authority or are an NHS member of staff, we’ll send you an email with a link to verify your account.
  • I can't find the resources I need.
    I can't find the resources I need.

    If you work for a Local Authority or are an NHS member of staff, there are some additional resources on the Campaign Resource Centre available to you.

    Already registered? Please sign-in to your account using your .gov or .nhs email address.

    Not yet registered? Please register for an account using your .gov or .nhs email address. Once we’re sure that you’re part of a Local Authority, or an an NHS member of staff, we’ll send you an email with a link to verify your account.

    Don’t worry, if you’re not part of a Local Authority or an NHS member of staff, we still have an abundance of resources to help you support all of our campaigns.

  • Why are these resources now downloadable only? (They used to be orderable)
    Why are these resources now downloadable only? (They used to be orderable)

    It may be that the resources became out of stock, or the campaign has ended. If you still require a physical copy, the downloadable resources can be printed.

Your order

  • Where is my order?
    Where is my order?

    Please sign-in to your account and select View Order History from the ‘Your Account’ menu to see the status of your order and retrieve your tracking information. You can then track your order by entering your tracking number and delivery postcode at www.yodel.co.uk.

    If you haven’t received a tracking number your order will have been sent via Royal Mail without a tracking number.

    If you are having issues with tracking your order, please send us a message using our online contact form and provide us with as much detail as possible including your order number.

  • I am having trouble putting items in my basket.
    I am having trouble putting items in my basket.

    If you’re having trouble adding items to your basket or checking out, please get in touch with us and provide as much detail as you can about the issue you are having.

Local Authorities & NHS

  • What support is available to me locally?
    What support is available to me locally?

    You have a Regional Marketing Manager who can help. They are Claire (North East, North West, Yorkshire & Humber), Alana (West Midlands, East Midlands and East of England) Sarah (South East and South West) and Daniel (London).

National Partners

  • I’m interested in a potential partnership with PHE. What’s the next step?
    I’m interested in a potential partnership with PHE. What’s the next step?

    Thanks for your interest in working with Public Health England. Our national partnerships are crucial. Together, we can deliver more effective campaigns and ensure our public health messages reach the people who will really benefit from them. Please visit our National Partners page to find out more about working with us alongside our existing partners.

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